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Support services
A Comprehensive Range of Services, a Highly Skilled Team
Support Services
With nearly 500 highly skilled technicians regularly trained through individualized programs, Congo Equipment is committed to providing you with excellent service at every stage of your project.
Our experts assist you from the very beginning, conducting an in-depth analysis of your needs and site to recommend the most suitable equipment.
We also support you in the selection, acquisition, and commissioning of your Caterpillar machines, ensuring seamless integration on your sites.
With this tailored assistance, you benefit from reliable technical support and a dedicated partner to ensure the success of your operations.
Contact our specialist
Isaac Adusai
+243 (0) 82 500 3014
Workshop Services
Our workshops are equipped to meet the strict standards of “Caterpillar Contamination Control,” ensuring secure and high-quality interventions. These modern facilities address your specific needs with a comprehensive range of specialized services, including custom hydraulic hose fabrication, component and machine reconditioning, thorough testing of key parts, and a dedicated undercarriage service. Each intervention is carried out with expertise and precision to optimize the performance and longevity of your equipment.
Field Services
Congo Equipment also offers field services to promptly and efficiently meet the needs of its customers, wherever they are. Our mobile teams, equipped with specialized tools and essential parts, directly intervene at your sites to perform diagnostics, repairs, and preventive maintenance. This flexible service minimizes downtime, optimizes machine availability, and ensures their smooth operation in the most demanding environments. With Congo Equipment, your productivity is our priority, anytime, anywhere.
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Fluid Analysis Laboratory
The oil analysis laboratory is a maintenance-related service department designed to protect the performance and value of CAT equipment. The S • O • S SM Services program supports various branches, including CRC, PSSR, Warranty, Store, and Field Services, providing valuable lubrication insights for better equipment management. This department ensures proper supervision of these processes.
Learn MoreCustomer Value Agreements
Customer Value Agreements provide a comprehensive solution to maximize the performance and lifespan of your equipment. These flexible contracts are tailored to your specific needs, whether for preventive maintenance, parts management, or machine health monitoring. With CVA, you gain priority access to genuine parts, regular inspections, and maintenance services performed by qualified technicians. Choosing a CVA ensures optimal equipment operation while reducing downtime and operating costs, offering complete peace of mind.
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CAT® Machines Tailored for Every Task
Explore our comprehensive range and find the perfect solution for your needs.
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Periodic Inspections
Periodic inspections are crucial for maintaining the performance and reliability of your equipment. Conducted by qualified technicians, these regular checks quickly identify signs of wear, failure, or anomalies before they become critical. Using specialized tools and rigorous protocols, every component of your machinery is thoroughly examined. These inspections ensure your equipment remains in optimal condition, reducing the risk of unexpected breakdowns and extending its lifespan.
Preventive Analysis
Preventive analysis is at the heart of proactive equipment management. Using advanced tools, our experts provide comprehensive monitoring of your machines, including oil analysis to detect contaminants, particle control, and system contamination evaluation. This valuable data helps prevent potential issues, adjust maintenance intervals, and ensure maximum equipment availability. This personalized monitoring not only enhances machine performance but also optimizes your long-term operating costs.
Personnel Deployment
To address the specific needs of your projects, Congo Equipment offers the deployment of qualified personnel directly to your sites. Whether technicians for equipment maintenance or specialists for specific tasks, this service provides immediate technical support without the constraints of permanent recruitment. By placing experienced professionals at your disposal, we help maintain productivity and efficiency in your operations, even in the most demanding environments.
Equipment Operator Training
Operator training is a key investment to maximize safety and efficiency on your sites. Congo Equipment offers comprehensive programs to train your teams in the optimal use of Caterpillar equipment. These practical and theoretical training sessions cover safety, operation techniques, and basic maintenance, ensuring total mastery of the machines. By training your operators to adopt best practices, you reduce accident risks, optimize equipment lifespan, and boost overall operational productivity.
Recruitment and Career Development
At Congo Equipment, we place talent development at the heart of our priorities. We recruit the best professionals in the industry and support them throughout their careers with continuous training and development programs. Our technicians receive personalized training to enhance their skills in mechanics, hydraulics, electricity, and advanced diagnostics. This process ensures a high level of service for our clients while fostering a rewarding work environment where every team member can grow and excel.