Warranty

What is a CAT^® Standard Warranty ?

Standard Warranty

When purchasing Caterpillar equipment, Congo Equipment provides you with a standard warranty that covers manufacturing defects and parts for a period determined by CAT^® based on the age or usage of the product.

Warranty Repairs

The CAT^® standard warranty allows you to carry out warranty repairs to restore the product to its working condition as it was just before the breakdown, by repairing and/or replacing the faulty part as well as any damaged parts necessary to correct the defect.

CAT® Product Improvement Programs (PIP)

Product Improvement Programs (PIP) are initiatives by Caterpillar communicated through Service Letters.

PIP programs are imperative programs for the repair or replacement of assembled parts or components.

For priority PIPs and safety-related ones, we send you product problem notices. Safety PIPs are specially designed to eliminate potential safety risks, and we give them immediate attention by making necessary modifications as quickly as possible.

As for priority PIPs, they are implemented to prevent potentially costly repairs in the future and/or to comply with regulatory requirements.

Given the crucial importance of implementing these Service Letters, Congo Equipment is committed to systematically informing customers, reminding them to perform the required work as quickly as possible, thereby minimizing any risks, whether in terms of safety or financial cost.